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“I don’t like your work”
If someone cares enough to dislike our work, the best response is, “thank you.”Read more
Loud voices vs. important ones
Broken systems get worse when we confuse the loud voices with the important onesRead more
Skill vs planning
But don’t beat yourself up just because the climate doesn’t match your seedsRead more
How to be a better client
Here's how to be a better client, according to Bonnie Siegler.Read more
Working with a designer (four paths)
Most of us want to look good online, need a website, maybe even a logo. More and more individuals and organizations are discovering that they...Read more
'Modern lazy avoids emotional labor', writes Seth GodinRead more
How does the ball know?
If you can't see it, how can you make it better?
It's impossible to imagine a well-functioning team of people where there's a fundamental disagreement about the data.Read more
The cost of independence
Why do people willingly give up their freedom to a boss, a method or even a despot? Why do successful entrepreneurs who start a new...Read more
The management of whales
In online gaming, a whale is someone who plays far more than the typical player. It's not unusual for 2% of the player base to...Read more
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