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A Global Conversation: Success in the Age of Customer Experience

in partnership with Accenture Interactive

Streaming Globally, 29 September, 1pm to 2pm

BOOK NOW

To succeed, marketers must consistently keep pace with an ever-changing customer.  

The rapid change in customer expectations, fuelled by the exponential technological advances, data and analytics and new business models, is challenging every marketer to reimagine day-to-day experiences and transform how they work.
 
Discover how to outperform your competitors in the demanding age of customer experience. In partnership with our friends at Accenture Interactive, this thought-provoking session will also explore why leading businesses are moving from Key Performance Indicators (KPIs) to Customer Performance Indicators (CPIs). CPIs are a simple, yet powerful approach that enables you to put customers at the heart of everything you do and deliver what matters for both them and your company, while fuelling growth. 


Featuring:

  • Nina Holdaway, Managing Director, Accenture Interactive
  • Saurabh Singhal, Global Head of Marketing, DBS Bank (APAC) 
  • Maria Gedeon, CMCO, Chalhoub Group (MENA)

Timings: 8am (EDT) | 1pm (BST) | 4pm (GST) | 5.30pm (IST) | 8pm (SGT & HKT)


Background on our Global Conversation series

Our Global Conversation series allows marketers to explore the opportunities and challenges currently being presented to us at a global level from the Economy, Brand Survival, Long Term Impact & Sustainability, Team Management, Diversity & inclusion, Future Proofing and more – we talk about the issues that are affecting marketers right now at a global and a local level. Every month we discuss the topics that are at the forefront of our marketer’s minds.


Book now via the button below

Members: Your place is complimentary as part of your membership. Book now via the button below
Non-members: Register your interest below and a member of the team will be in touch.

 

Speakers

Nina Holdaway

Managing Director UKI & Nordics

Maria Gedeon

Chief Marketing & Customer Officer

Saurabh Singhal

Global Head of Marketing

Partners

Venue

Streaming Globally