The rising cost of living and recession is already changing financial habits and pushing consumers to find new ways to manage and make their money go further.

Customers increasingly expect that interactions with their bank will be as sophisticated, immediate and personalised as their experiences with other industries – such as retail (e.g., personalised recommendations), transport (e.g., ride hailing) and hospitality (e.g., home-sharing platforms).

The challenges of Covid 19 and the lockdown have been felt right across the UK and it’s been particularly disheartening to see how fraudsters have used this situation...

High street banking group RBS’s closure of its new digital bank Bó shows the risks of launching new brands to compete with smaller ‘insurgent’ brands.

It’s the 10-year anniversary of the financial crisis and the retail banking sector is still experiencing cynicism and negative media coverage.