Vikram Krishna

EVP Marketing & Head of Customer Experience, Emirates NBD

As the Head of Group Marketing and Customer Experience at Emirates NBD, Vikram Krishna has the mandate to further grow the bank’s dominant market position.

Drawing on his two decades of banking experience with global leaders such as Citi and HSBC, Krishna has played a crucial role in successfully launching the Emirates NBD brand post the merger of Emirates Bank and National Bank of Dubai in 2007.

Krishna drove the bank’s Retail Assets division to greater heights when he joined the bank in 2007 to head the division, and later handpicked to lead the marketing and customer experience function three years later.

Having successfully created a leading brand in the wider Middle East region, Krishna has won several industry accolades along the way, including but not limited to, “The Marketer of the Year” at the prestigious Effie MENA Awards 2013, and “The Marketing Department of the Year” at Stevies® in 2011.

Krishna was also listed in Communicate magazine’s Top 50 Power List for 2011 and 2012, further establishing his position as a thought leader in the UAE’s marketing and customer experience industry.


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