Empower

Golden brands of 1978

Market Leader January 2012

In the archive of 50 golden brands, it was a year of wonder women, golden cigarettes and the Atari 2600

Accountability is not enough

Market Leader January 2012

It’s time that marketers broke free from the restrictions that are imposed by business language and devised a vocabulary that

Moving to a new sector

Market Leader March 2012

Many businesses are looking outside their own industries for marketing talent. This is an excellent opportunity for marketers to swap

Storytelling in a virtual world

storyteller

The digital arena provides a direct route to consumers and, because responses can be easily measured, marketers can report that

Sustainability is an elusive idea with few winners

bag of stuff - Market Leader 2011

Despite the extensive coverage of the idea of ‘sustainability’, less than half the population (44%) know that it refers to

Is the financial services sector an open goal?

financial

David Whiting looks at the sorry state of retail banking and speculates that it is time for competitors to shake

Why doesn’t the best always win?

win

Markets are not fair. Big brands enjoy a disproportionate advantage over smaller brands. And, not only do they have more

Words worth

words

Unless you live in westward ho! or saint-louisdu-ha!ha!, use exclamation marks sparingly

In Chekhov’s short story The Exclamation Mark, a

Global knowledge, local delivery

Market Leader 2011

Since the 1970s, many consumer goods companies have been moving brands towards global propositions, but this is rarely appropriate for

Industry issues: time for advertisers and agencies to work together

Time for advertisers and agencies to work together

Looking ahead, there is definitely no shortage of big issues coming our way. Firstly, there is the macro issue of

Travelling without toothpaste – learning from the Kings of Customer Service

travel

Of all marketing concepts, customer service remains perhaps the easiest to grasp yet hardest to deliver. The business case is

Why we should all be singing Ira's praises

singing

What was Gershwin's first name? Ask your friends and colleagues. Some will say they don't know and others will say

Creative thinking and the joy of process

creative

THE BALANCE BETWEEN ART VS TECHNIQUE

'Over the years, Jeffries has either outlasted, sued, or crushed any competitor in the

Marketing and urban myths

work

One of the most successful marketing strategies that the world has seen, which has been employed by professional service firms

Advertising, ethics and the environment: a personal view

environment

The debate about the ethics of advertising and its role both in markets and society has evolved noticeably over the

Responsible marketing from the inside out

marketing

Our employees are our greatest asset.' Most CEOs, especially in the service sector, have said this at one time or

Unmined potential: how coffee could save the diamond industry

coffee

As we stand today, diamond industry manufacturers – the global organisations that buy and polish rough diamonds – are more

A new approach to loyalty reveals hidden opportunities

opportunties

Being a global brand creates great pressure on marketing teams to maintain the core brand's market position, or indeed achieve

The emperor's new clothes: technology is useless if consumers can't use it

laptop

'The new net boom,' announces Fortune. In California, venture capital is flowing. After five years in the doldrums, tech is back. And it's back big time.

Measuring marketing communications: concentrate on outcomes, not outputs

phone

An agency colleague told us a story about meeting with the KFC franchise marketing board – a group that represented