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Latest Think Pieces

New demands of CX: Leading with thoughtfulness

By Brian Atkinson

bloom
For many brands, personalisation of their customer interactions is now a big focus and adapting this to customer experience (CX) has become crucial for their success.

Building brands with purpose

A new era for brands, but the old rules still matter

By Kantar

kantar
The increased role of brands in public life provides a potential win for them and society.

It’s not personal, it’s business

The Croc's Head of Strategy, Oliver Budworth, on how the pandemic has shaped things for the better

By Oli Budworth

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Depending on how long you’ve worked in marketing, you’ll likely have heard this phrase quite a bit

Case studies

Podcasts

A Global Conversation | Black Lives Matter and changes in consumer behaviour

For part three of our Global Conversations series, we brought leading marketers from each of our global hubs together for an important conversation on current... https://podcasts.marketingsociety.com/episode/a-global-conversation-black-lives-matter-and-changes-in-consumer-behaviour 01:00:54 Wed, 01 Jul 2020 16:41:11 +0000

The Power Of Choice, with Blackhawk Network's Chris Ford

Everyone talks about customer engagement. We all know it’s important and, as marketers, we know that anything we do that creates and maintains loyalty is a... https://podcasts.marketingsociety.com/episode/the-power-of-choice-with-blackhawk-networks-chris-ford 48:07 Wed, 01 Jul 2020 11:12:11 +0000

Videos