You’ve been with The Borders Distillery/Three Stills Company for over a year now, what was the first major change you put into action?

Customers increasingly expect that interactions with their bank will be as sophisticated, immediate and personalised as their experiences with other industries – such as retail (e.g., personalised recommendations), transport (e.g., ride hailing) and hospitality (e.g., home-sharing platforms).

We chat to The Marketing Society Awards judge Nathan Ansell to find out his top pieces of advice