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Celebrating the oddballs

Celebrating oddballs

I was running a workshop for a major international hotel chain a few years ago. They were faced with the challenge of persuading female business travellers to...

Navigating borders: nuance, clarity and universal languages

Navigating borders

History teaches us that language has never been a static entity.

Are consumer insights really dead?

Consumer insights

‘Consumer Insights are Dead’, according to a provocatively titled article on Linked In by Jim White.

In fact, Jim is not really suggesting consumer insight is...

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