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Using psychology

to understand the business impact of wasting customer’s time

By Jack Miles

Source Unsplash Credit General Bytes
Perceptions of time matter more than time itself. Reducing how much of your customer’s time you’re perceived as wasting should be your CX priority.

From Artificial Intelligence…to Intelligent Brands

The coming revolution in customer experience

By Michael Bayler

Source Pexels Credit RDNE Stock
When it comes to AI, where are the opportunities to truly transform and elevate value in how customers experience a brand?

Money’s too tight to mention | Part Three

Adapting marketing strategies to reassure customers craving certainty and stability

By The Behavioural Architects

Source Pexels Credit Karolina Grabowska
Part three in our series: How marketers can adapt strategies to reassure customers craving certainty and more stability

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