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Rallying Communities

Myths and Mindset Shifts

By Michelle Koh

Source and Credit: Baz london
Debunking three common myths that brands have about community

Using psychology

to understand the business impact of wasting customer’s time

By Jack Miles

Source Unsplash Credit General Bytes
Perceptions of time matter more than time itself. Reducing how much of your customer’s time you’re perceived as wasting should be your CX priority.

From Artificial Intelligence…to Intelligent Brands

The coming revolution in customer experience

By Michael Bayler

Source Pexels Credit RDNE Stock
When it comes to AI, where are the opportunities to truly transform and elevate value in how customers experience a brand?

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