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Marketers will need to adapt tactics for on-demand customer service

On-demand customer service

Customer service can make or break a brand. One poor service experience can waste expensive marketing work, no matter how persuasive.

Evolving the creative brief for more compelling video content

Evolving the creative brief

Just about everything in marketing has changed in the last ten years.

You’re paying the piper, but are you calling the tune?

By Richard Kirstein

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Trust between brands and agencies has been a recent hot topic.

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